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Hospitality

Hospitality

When the EFTPOS goes down at 12:30, you need someone who answers.

We look after the technology cafés, restaurants and caterers run on — the internet, the phones, the EFTPOS, the computers out the back, and the platform your menu lives on. It's the same kit every venue needs, and we've set it up enough times to know where it goes wrong.

Who we work with

Payments through Windcave. The hospitality platform is EzyNomNom, which we host the infrastructure for and helped develop.

What venues actually need

  • A connection that survives the lunch rush

    Your EFTPOS, your ordering tablets, your music and your customers' wifi all share one connection. We set it up so the payment terminal never loses to someone streaming video in the corner.

  • Phones that work away from the counter

    Take bookings on the move, route calls to whoever is free, and stop missing the phone during service.

  • Security that suits a venue

    Malwarebytes ThreatDown and Bitdefender on the machines that handle your takings and your rosters. Hospitality runs on shared computers in busy rooms, which is exactly the environment this protects against.

  • Computers that look after themselves

    We install a management agent on your machines so updates happen without anyone thinking about it, and we can jump on remotely when something needs fixing — rather than driving out mid-service.

  • The EzyNomNom platform

    Digital menus, online ordering, reservations, table management and loyalty. We host the infrastructure it runs on and helped build it, so when something needs looking at it is one conversation, not a support ticket with a software company.

  • EFTPOS through Windcave

    Terminals, payment network access and terminal support come through our partnership with Windcave, who recommend the terminal that suits your requirements. One relationship covers the terminal and the connection it depends on — which matters, because when payments stop it is rarely obvious which of the two is at fault.

    A Windcave payment terminalAnother Windcave payment terminal, a different model
    Two of the Windcave terminals. Which one suits your venue is their recommendation, not a fixed part of a package.

We built this one

EzyNomNom

The all-in-one hospitality platform. We host the infrastructure it runs on and helped develop it — so the platform, the connection underneath it and the support behind both come from the same people.

That matters more than it sounds. Most venues run six separate subscriptions from six vendors, and when something breaks between them, each one points at the others.

See EzyNomNom
  • Digital menus, updated from your phone
  • Online ordering — dine-in, pickup or delivery
  • Reservations and table management
  • Loyalty, vouchers and gift cards
  • A marketing site for your venue
  • Print menu designer
  • Multi-location, with staff PIN access
  • Delivery without marketplace commission

Same platform, three jobs

One platform, three different people using it — a diner at the table, staff on the floor, and whoever is looking at the numbers afterwards.

A venue's menu on a phone, showing dishes with prices and descriptions

Scan the code on the table, browse, order. No app to install.

A sample venue — the name, menu, orders and figures are made up.

Samsung Knox partner

Tablets for the floor

Samsung tablets for taking orders at the table, running the counter, or letting customers order themselves. We're a Samsung Knox partner, so they arrive enrolled and configured — locked to what they're for, updated remotely, and wiped if one walks out the door.

  • Samsung Galaxy Tab S11 Ultra

    Samsung Galaxy Tab S11 Ultra

    Price on requestTell us what you need and we'll quote it

  • Samsung Galaxy Tab S11

    Samsung Galaxy Tab S11

    Price on requestTell us what you need and we'll quote it

  • Samsung Galaxy Tab S10 Lite

    Samsung Galaxy Tab S10 Lite

    Price on requestTell us what you need and we'll quote it

  • Samsung Galaxy Tab S10 FE+

    Samsung Galaxy Tab S10 FE+

    Price on requestTell us what you need and we'll quote it

  • Samsung Galaxy Tab S10 FE

    Samsung Galaxy Tab S10 FE

    Price on requestTell us what you need and we'll quote it

Ask about devices

Prices are recommended retail, exclude GST, and are subject to availability. Other models are available — tell us what you need.

Common questions

We already have EFTPOS through our bank. Can you still help?
Yes. We can look after the internet connection your terminal depends on regardless of who supplies the terminal — and that connection is usually where the problem actually is. If you would rather have the terminal and the connection from one place, we can supply terminals through Windcave.
What happens if the internet drops during service?
That depends on your setup, and it is worth talking through properly. There are options for keeping payments working through an outage — what makes sense depends on your venue and how busy you are. It is a much better conversation to have in advance than at 12:30 on a Saturday.
Do we have to use EzyNomNom?
No. We host and helped build it, and it is a good fit for a lot of venues, but you are welcome to take the connectivity, phones, security and support on their own.
What does EzyNomNom actually do?
Digital menus you update from your phone, online ordering for dine-in, pickup or delivery, reservations, table management, loyalty and a marketing site — in one platform rather than six separate subscriptions. Have a look at ezynomnom.com.
Why do we need security software on a restaurant computer?
Because it handles your banking, your payroll and your supplier invoices, usually on a machine several people share in a busy room. The most expensive thing that happens to hospitality businesses is not a dramatic hack — it is a changed bank account number on an invoice.
We're opening a new site. How far ahead should we talk to you?
As early as you can — ideally before the fit-out is finalised. Getting a connection installed can take longer than people expect, and it is much cheaper to run the cabling before the walls go up than after.

Opening, moving, or just tired of the wifi dropping?

Tell us about the venue and we'll tell you what we'd do.

Get in touchor call 04 555 1500